Refund Policy

1. General Refund Policy

At MastiShorts, we strive to provide excellent service. If you're not satisfied with your purchase, we offer refunds under certain conditions outlined below.

2. Refund Eligibility

Refunds may be requested within 30 days of purchase for:

• Technical issues preventing service access
• Billing errors or duplicate charges
• Service not delivered as described
• Subscription cancellation within the first 7 days

3. Non-Refundable Items

The following are not eligible for refunds:

• Digital content that has been accessed or downloaded
• Services used for more than 30 days
• Promotional or discounted purchases
• Gift purchases (unless defective)

4. How to Request a Refund

To request a refund, please:

1. Contact our support team at refunds@mastishortss.com
2. Provide your order number and reason for refund
3. Include any relevant documentation

5. Processing Time

Once approved, refunds will be processed:

• Credit Card: 3-5 business days
• Bank Transfer: 5-7 business days
• Digital Wallet: 1-3 business days

6. Subscription Cancellations

You can cancel your subscription at any time. Access will continue until the end of your billing period. No refunds for partial periods unless otherwise stated.

7. Contact for Refunds

For refund requests or questions:

• Email: refunds@mastishortss.com
• Subject Line: Refund Request - [Order Number]
• Response Time: 24-48 hours